FAQs

1. Can items be returned after the time period mentioned in the DOA Returns Policy?

   No, customers will not be able to return after the time period mentioned in the returns policy. 

2. Do I have to return the accessories when I return the product?

   Yes, accessories need to be returned along with the product.  

3. What should I do if I have an issue with my product after the DOA return period?

   Products sold on XtraCover are covered under limited warranty basis the Type of product purchased by the retailer for a period as described in the invoice or app at the time of purchase of device. You are requested to log your support ticket for warranty by calling us @ 8860396039 or write to us at contactus@xtracover.com.

4. What is the Condition of Credit note in case of DOA Claim?

   1. Credit note is only initiated in case the product is returned within the return period window (48 hrs from the date of delivery) for the reasons specified as below.   
   2. Mismatch in Product received with respect to product ordered. 
   3. Functional defect in the product.
   4. The grade mentioned on the website doesn’t match with the grade of phone delivered.

5. I have returned my product, when will I get my Credit note?

   Once the product is declared as DOA by XtraCover then CN will be issued within 24 hours.

6. How can I know the status of my refund/CN?

   You can connect with our help desk @ 8860396039 or mail us at contactus@xtracover.com  

7. Can I cancel my order?

   No cancellation is allowed after Order Confirmation, in case of Part Paid Orders,  we will forfeit your deposit amount in case of cancellation. 

8. I've multiple products in a single order, will cancelling one product cancel all the other products in the order? 

   As of now, we don’t have this option to cancel a single order in a multiple products order. But you can certainly visit our helpdesk and request for same.

9. Will Each and Every Refurbished product have original parts? 

   Refurbished products will either have original parts or High Grade compatible spare parts.

10. How much refund will I get if my product is not repairable in warranty cases?

    You are eligible to get 90% of the invoice value as refund if the product is declared non-repairable.

11. How do we get information on Order Cancellation?

    1. In case of any order cancellation due to the following reasons, Warehouse will inform to concerned salesperson.  
       - QC Fail 
       - Unit not available 
       - Delay in Inward 
    2. Please note – Order Confirmed to Order Dispatch TAT is 48-72 hours.

12. XtraCover Business working hours

    Mon to Sat from 9:30 AM to 7:00 PM (Except Public Holidays).